Returns & Refunds
We want you to love every piece you order from Glittering Jewels. If something isn't quite right, here's how we'll make it right.
Return window
You can request a return or exchange within 4 days of receiving your order.
Return conditions
To be eligible for a return, the item must be:
- Unworn and in its original condition
- In its original packaging
- Free from any signs of damage or use
Return shipping
Return shipping is the responsibility of the customer. Please use a reliable courier and keep your tracking number until the return is confirmed.
Refunds
Once we receive and inspect your return, we'll process your refund within a few business days. Please note:
- If your order included a discount or promotion (for example, free or reduced shipping), the value of that discount may be deducted from your refund.
- Original shipping charges are non-refundable.
- Refunds are issued to the original payment method (or via bank transfer for COD orders).
Exchanges
Prefer to exchange your item for a different piece? Just let us know — we'll help you swap it for something you'll love. The same return conditions apply.
How to start a return
Email us at WhatsApp with your order number and reason for return, and we'll walk you through the next steps.